GDPR Compliance
Your data protection rights under the General Data Protection Regulation
Last Updated: January 2024
glen-crane is committed to protecting the privacy and personal data of all individuals, including those protected under the General Data Protection Regulation (GDPR). This page outlines our compliance with GDPR requirements and your rights as a data subject.
Data Controller
glen-crane acts as the data controller for personal information collected through this website and our services. Our contact details are:
glen-crane
42 Heritage Lane
Melbourne VIC 3000
Australia
[email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
Consent
Where you have given explicit consent for us to process your personal data for specific purposes, such as marketing communications or non-essential cookies.
Contract Performance
Where processing is necessary for the performance of a contract with you, such as providing conservation services you have requested.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.
Legal Obligation
Where processing is necessary to comply with legal requirements to which we are subject.
Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data:
Right of Access
You have the right to request access to the personal data we hold about you. We will provide a copy of your data free of charge within one month of your request.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you.
International Data Transfers
As we are based in Australia, personal data collected from EEA residents may be transferred to and processed in Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. When determining retention periods, we consider:
- The nature and sensitivity of the data
- The purposes for which we process the data
- Applicable legal requirements
- Our legitimate business interests
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data where appropriate
- Regular testing and evaluation of security measures
- Staff training on data protection
- Access controls to limit data access to authorised personnel
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us using the details below. We may need to verify your identity before processing your request. We will respond to your request within one month, though this period may be extended by two additional months where necessary.
Complaints
If you are not satisfied with how we handle your personal data or your rights request, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or where the alleged infringement occurred.
Contact Us
For any questions about GDPR compliance or to exercise your rights, please contact us at:
glen-crane
42 Heritage Lane
Melbourne VIC 3000
Australia
[email protected]