Privacy Policy
How we collect, use, and protect your information
Last Updated: January 2024
This Privacy Policy describes how glen-crane ("we", "us", or "our") collects, uses, and shares information when you use our website and services. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Complete enquiry forms on our website
- Request conservation assessments or quotes
- Engage our services for conservation work
- Communicate with us via email or other channels
This may include your name, email address, organisation name, and details about objects requiring conservation.
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use collected information to:
- Respond to your enquiries and provide requested services
- Process and manage conservation projects
- Send relevant communications about your projects
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted service providers who assist in operating our website or conducting our business, subject to confidentiality agreements
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or for legitimate business purposes.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Opt out of marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
glen-crane
42 Heritage Lane
Melbourne VIC 3000
Australia
[email protected]